Shipping Policy

At Oofos, we prioritize timely and careful processing of your orders to ensure they reach your doorstep without unnecessary delay.

Order Processing

Once your payment is confirmed, we typically process orders within 1-3 business days. Please note that during major holidays or special promotional events, processing times may extend beyond this window.

Shipping Time and Fees

After your order leaves our facility, standard shipping transit usually takes between 7 and 12 business days to arrive within the United States. Overall, please allow up to 14 days for delivery, accounting for any unforeseen delays.

Shipping charges are calculated based on your order and destination, and will be displayed for your review during checkout.

Shipment Tracking

Once your package has shipped, you will receive tracking information by email. Please allow a short grace period for tracking updates to become visible as the carrier processes your shipment.

Order Cancellations

If you need to cancel your order, please contact us within 12 hours of purchase. After this period, cancellations may no longer be available.

Returns and Refunds

If you wish to return a product, you may do so within 14 days of receiving your package. Customers are responsible for return postage fees unless the item received was damaged, defective, or incorrect.

Once we receive and inspect your returned item, refunds will be processed within 5-10 business days.

Additional Information

Delivery times are estimates and can vary depending on destination, customs clearance, carrier operations, and other external factors.
Unexpected delays may result from weather conditions, transit disruptions, or national holidays beyond our control.